Privacy and cookie policy

Last date amended: 28/03/2022
We respect your privacy concerns and value the relationship we have with you. This privacy policy describes the types of personal information we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of the information. We also describe the measures we take to protect the security of the information, and how our customers can contact us about our privacy practices and exercise their rights.

For the purposes of relevant data protection law, the data controller is the legal entity in your country of residence (ex. where your billing address is). The details of the legal entities acting as data controllers for the purposes of this Privacy Policy are set out below in the “How to Contact Us” section. Click on one of the links below to jump to that section:



We may obtain personal information about you from various sources. We collect this information when you provide it on our website or through our social media pages. Our products are available for purchase from select third-party resellers. Unless otherwise stated at the time you provide your personal information, the personal information collected by these merchants will not be provided to us. This privacy policy does not cover data collection by our retail partners. When you visit this website or our social media pages, we may also automatically collect certain information about your device or usage, including the use of technologies such as cookies, web server logs and web beacons.


You can provide us with personal data in a variety of ways, such as when you participate in an offer or via our social media pages. The types of personal data you provide to us may include:

  • Contact information (such as name, postal address, email address and mobile or other telephone number)
  • Age and date of birth
  • Sex
  • Username, Nickname/Screen Name
  • Shipping and billing information (such as delivery address and billing address)
  • Information or content you provide (such as photos, videos, reviews, articles, questions, survey responses, and comments)
  • Information provided to us via social media when you visit our social media pages (such as your name, profile picture, likes, location, friends list and other information mentioned on the social media network.

How we use the information

We will use the information you provide to:

  • Send you promotional materials or other communications if you choose so
  • Provide you with the products or services that you (or your company) have requested and operate the features on our website
  • To be able to adapt advertisements to you on our website and elsewhere to your interests and your history with us
  • Communicate with you about, and manage your participation in, special events, contests, surveys, and other offers Communicate with you on social media
  • Operate, evaluate, and improve our business (including developing new products and services; improving and expanding our services; managing our communications; analyzing our products; performing data analysis and performing accounting, auditing, and other internal functions) to comply with all applicable legal requirements, relevant industry standards and our policies

We may also use the information in other ways, for which we will provide specific notice at the time this information is collected. The information collected is necessary for the above purposes. Without this information, you may not be able to use some of our products or services.

Legal basis for our use of the information

We will use the information you provide for the above purposes if:

it is necessary to perform a contract to which you are a party (e.g. to deliver you products that you have ordered/won); whether we have obtained your consent; or if we have a legitimate interest in doing so (including a legitimate interest in conducting marketing activities, research activities, data analysis and internal administrative functions, processing and enforcing legal claims, and conducting our business in accordance with all applicable law, relevant industry standards and our policies).


When you visit this website, view our online advertisements (including our advertisements on third party websites), visit our social media pages, we also collect certain information about your usage or device by automated means or using technologies such as cookies, web server logs and web beacons. As described in more detail below, we may also collect information about your usage and browsing habits using various web-based techniques.

Technologies we use

Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser.

The following types of cookies are set on this website.

  • Internal cookies that are essential for the functionality of the website
  • We use first-party cookies to make the website work in the best possible way. You can opt out of receiving these cookies and disable them by adjusting your browser settings. However, please note that without these cookies your user experience may be affected.

Along with collecting information through cookies, our web servers may also record details such as your operating system, browser type, domain and other system settings, as well as the language your system uses and the country and time zone your device is located in. The web server logs may also record information such as the address of the web page from which you came to our website and the IP address of the device you use to connect to the Internet.

Third-party web analytics cookies

We may use third party web analytics services on this site, such as those from Google Analytics. The service providers that operate these services use techniques such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyze how visitors use the website. These suppliers may use cookies on this website (such as the Google Analytics cookie) and cookies placed on third-party websites (such as Google advertising cookies), or other third-party identifiers, to analyze our site visitors. When you visit our website for the first time, a cookie banner will inform you about the use of these analytics technologies. They will only be used if you accept them or if you continue to use this website. You can change your cookie settings at any time to accept or decline these analytics technologies by clicking the cookie control links below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain features on this website, as described below.

You can deactivate these analytics services, which analyze your browsing activities on these sites below. For more information about web analytics services, and to exercise your right in relation to their collection of information on this site:

External Targeted Advertising Cookies

We may also contract with third party advertising networks that collect IP addresses and other information by using cookies, web server logs and web beacons on our websites and emails; on third party websites and emails; and on our advertising placed on third party websites. They use this information to create a profile about you and provide advertisements about products and services tailored to your interests (including for companies that are not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. When you first visit our website, a cookie banner will inform you about the use of these marketing technologies. They will only be used if you accept them or if you continue to use this website.

Third-party cookies intended to improve the interactivity of the website

This website may also support certain third-party services, including social sharing buttons (facebook, tiktok and instagram) and videos posted on the website (Youtube). These features use third-party cookies that are set directly on your device by these services. When you visit our website for the first time, a cookie banner will inform you about the use of these cookies. They will only be used if you accept them or if you continue to use this website.


We may also use third party platforms, including platforms operated by social networks such as Google, Facebook and Instagram, to show you interest-based advertising. We may convert your email address, phone number or other information into a unique value that can be matched by those third parties with a user on their platform or with other data they may have collected from you. This link allows interest-based ads to be served on those platforms. These platforms may have their own privacy notices or policies; we strongly recommend that you read it.


We do not rent lists, and do not sell or otherwise disclose the personal information we collect about you, except as described here. We may share your personal data with:

  • Our affiliates for the purposes described in this Privacy Policy.
  • Service providers who perform services on our behalf, following our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on behalf of our company or to comply with legal requirements. Examples of these service providers include companies that fulfill orders, shipments, and provide web hosting and marketing services.
  • Other third parties with your permission.

In addition, we and our affiliates and other service providers may disclose information about you if we are required to do so by law or legal process, to law enforcement or other government officials, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer your personal data in our possession if we sell or transfer all or any part of our business or assets. Should such a sale or transfer occur, we will make reasonable efforts to instruct the transferee to use the personal information you have provided to us in a manner consistent with our privacy policy. After such a sale or transfer, you can contact the person who acquired your personal data with questions about the processing of that information.


You have certain rights and choices in connection with the personal information we collect about you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please submit a request using our contact form.

Unsubscribe from email messages

You can request that we do not send you marketing communications by email at any time by clicking the unsubscribe link in the marketing emails you receive from us. You can also opt-out of receiving marketing emails from us by submitting a request via our contact form.

Subject to applicable law, you have the right to request access to and rectification or erasure of the personal data we hold about you, or to request the restriction of our use of this information, where applicable. You also have the right to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing. For all other purposes, you can object to the use of your personal data at any time, for reasons related to your particular situation or in accordance with applicable law. These rights may in some cases be limited under your local applicable law. We may take reasonable steps to verify your identity before granting access or making changes. You can exercise these rights by submitting a request via our contact form

Other rights

Subject to applicable law, you have the right to receive in a structured, commonly used and machine-readable format the personal data you have provided to us, with your consent or under a contract to which you are a party. You also have the right to have this information sent to another data controller, where this is technically feasible. You can exercise this right by submitting a request via our contact form. You can also send a formal complaint to a data protection authority if you deem applicable.

Geo-Location Information

When you use a mobile applications, (Facebook, Instagram etc.) we gather anonymous information regarding your geo-location for our marketing analytics. You can choose not to share your geo-location data by adjusting the settings for your mobile device’s location services. If you do not wish to share your geo-location data, please follow the instructions on your mobile device to change the relevant settings. You can also contact your service provider or the device manufacturer.


We may transfer the personal information we collect about you to our affiliates and third-party service providers to countries other than the country in which the information was originally collected (including the United States), if necessary to fulfill the purposes described in this policy; and your personal data may be processed and stored outside of your country of residence. These countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign law. When we transfer your information to other countries, we protect that information as described in this privacy policy. We have also implemented the necessary safeguards to ensure such a level of data protection when transferring your data, including entering into data transfer agreements with the European Commission’s Standard Contractual Clauses, or other applicable data transfer mechanisms. A copy of the data transfer mechanism can be obtained by submitting a request via our contact form.


We will retain the information you provide for the duration of our relationships, plus a reasonable period of time to conduct regular deletion routines or to comply with applicable statute of limitations statutes or, if required under mandatory applicable law. If you wish to receive marketing communications, we will retain the information necessary to send you these communications after the end of our customer relationship or after their collection, if you are a potential customer. For additional information about the data retention policy, please submit a request via our contact form.


We take appropriate technical and organizational precautions to ensure an appropriate level of security for your personal data, in particular to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot guarantee that information about you will be secure under all circumstances, including the security of your data during transmission to us or the security of the data on your mobile device.


For more information, you can find more links to other websites on our website. These websites may function independently of us. Linked sites have their own privacy guidelines or policies. We strongly recommend that you read it if you link to another website. In the case of linked websites that are not owned by us, we are not responsible for the content of the sites, use of the sites or the privacy practices of the sites.


This privacy policy may be updated periodically to reflect changes in our privacy practices. We will post a prominent notice on our website to notify you of important changes to our privacy policy. At the top of the policy is indicated when it was last updated. If you have any questions or comments about this Privacy Policy or if you want to exercise your rights, you can submit a request via our contact form, or contact our data protection officer by sending a letter to the legal person in your country of residence. We may take reasonable steps to verify your identity before granting access or making changes.


If you have any questions or comments about this Privacy and Cookie Policy, or if you want to exercise your right, you can write a letter to the legal entity in your country of residence, or contact us through our contact form or the address below, or you you can call +31 20 23 56 500.

Canenco B.V.
Silodam 1F
1013AL Amsterdam
The Netherlands